Search found 4 matches
- Mon Jun 03, 2024 6:26 pm
- Forum: User support
- Topic: Rejeted records
- Replies: 7
- Views: 3072
Re: Rejeted records
The problem should be that Windows went into partial sleep mode, you have to: - Enter edit energy - Change advanced power settings - Choose the plan - USB configuration - USB Selective Suspend Setting: Disabled It will also prevent the screen from turning off and the power plan avoid into sleep mode...
- Mon Jun 03, 2024 11:49 am
- Forum: User support
- Topic: Rejeted records
- Replies: 7
- Views: 3072
Re: Rejeted records
I have put the PC at maximum performance, I have not let Windows go into sleep mode, I have made another recording and it is in unchecked recordings. A good idea would be to have two options: one, make the recording on the PC and two, manually upload it to the server, but the program does not have t...
- Sun Jun 02, 2024 11:15 am
- Forum: User support
- Topic: Rejeted records
- Replies: 7
- Views: 3072
Re: Rejeted records
I have deleted one file, and i´ve uploaded another one with other name, and the same thing has happened "the file has been rejeted because is shorter then 30 minutes".
- Sat Jun 01, 2024 11:35 am
- Forum: User support
- Topic: Rejeted records
- Replies: 7
- Views: 3072
Rejeted records
I can´t send the records, the system always tell me "The recording is shorter than 30 minutes and has been rejected", and it´s not true, the record has 30 and more minutes. I try it for five times, three are rejeted and two loss.